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Q :
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I have lost my card. How do I get a replacement?
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A :
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All replacement cards are issued in-store. Please ask a staff member next time you
visit, and they will be able to issue you a new one on the spot.
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Q : |
Can I sign up if I don't have an email address?
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A : |
No. Customers can only be notified about special offers via email, so if you cannot provide an email address, it’s not possible to participate in the program.
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Q : |
How can I maintain my contact details?
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A : |
When you join Fusion, you will receive a user name and password. To keep your contact details up-to-date, simply visit
www.fusioncard.com.au and log in to the members section of the site.
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Q : |
How do I become eligible for rewards?
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A : |
Just by shopping in any of the 400 stores Australia-wide – and the more you shop, the greater the benefits.
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Q : |
Is there a time limit on when rewards can be redeemed?
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A : |
Yes, there will be time limits on rewards, which will be detailed when we notify you of these rewards.
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Q : |
What if an in-store discount is better than the Fusion offer, or vice versa?
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A : |
You’ll automatically receive the best offer. That is, you are only eligible for one offer on any transaction, so we’ll make sure you get best discount available.
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Q : |
Will my Fusion Card expire if I don’t use the card for a certain amount of time?
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A : |
No. Your Fusion Card remains valid as long as you have an email address.
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Q : |
Can my Fusion Card be used in New Zealand stores?
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A : |
No, not at this stage. The Fusion Card is only available for issue and use in ALL Australian stores.
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Q : |
How do I unsubscribe from the Fusion email list?
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A : |
If you are currently a member and wish to unsubscribe from the Fusion email list, please send an email with the subject of "Unsubscribe" to our contact us email address.
Please be aware that as we require an email address to notify you of promotions, unsubscribing will also de-activate your membership.
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